What aspect does 'root cause analysis' focus on?

Root cause analysis is a methodical approach that targets the underlying causes of problems, particularly defects or issues within processes. Its primary goal is to identify these fundamental causes rather than just addressing the symptoms. By understanding what truly leads to a defect, organizations can implement effective solutions and preventive measures that not only fix the current issue but also prevent its recurrence. This enhances quality and efficiency across processes.

In contrast, identifying financial discrepancies, mapping customer journeys, and establishing product pricing do not align with the core objective of root cause analysis. These aspects focus on different areas such as financial management, customer experience, and market strategy, respectively, rather than delving into the analysis of defects or process inefficiencies. Root cause analysis is specifically centered on diagnosing issues at their source to foster continuous improvement.