What does total quality management (TQM) focus on?

Total Quality Management (TQM) emphasizes the ongoing improvement of products, services, and processes as a foundational principle. This approach involves a collective commitment from all members of an organization to enhance quality in every aspect of their operations. TQM aims for customer satisfaction and operational efficiency by encouraging a culture where continuous improvements are made through feedback, education, and empowered employees who can take ownership of their work.

Focusing on ongoing improvements means that organizations actively seek ways to enhance quality, reduce waste, and improve processes over time, leading to greater competitiveness and customer loyalty. This holistic and systematic approach distinguishes TQM from other management strategies that may not prioritize quality in every facet of the organization.