What is the primary objective of process mapping?

The primary objective of process mapping is to identify areas for improvement within a given process. By creating a visual representation of workflows, stakeholders can gain insights into how processes function, pinpoint inefficiencies, redundancies, or bottlenecks, and understand the relationships among various process steps.

Process mapping allows for a comprehensive analysis of current operations, highlighting where challenges are occurring and providing a foundation for targeted improvements. This analysis can lead to enhanced efficiency, reduced costs, and overall better performance of the process. While factors such as employee satisfaction and project timelines may be influenced by process improvements, the main goal of process mapping specifically centers on revealing opportunities for enhancements in the processes themselves. Configuring management systems may be a subsequent step after identifying these areas for improvement, but it is not the primary focus of process mapping.