What is typically the first step in a Lean transformation?

The first step in a Lean transformation is understanding current processes. This step is crucial because it allows organizations to assess their existing workflows, identify inefficiencies, and pinpoint areas where waste can be eliminated. By gaining a comprehensive understanding of how processes currently operate, organizations can establish a baseline for improvement and set specific goals for the transformation.

This initial evaluation helps teams to visualize the flow of work and workflow metrics, fostering a culture of continuous improvement. Only with a clear grasp of the current state can organizations effectively implement changes that align with Lean principles. Such understanding informs subsequent steps in the transformation journey, ensuring that any new initiatives, technologies, or training are relevant and directed toward enhancing overall performance and customer value.

While other options like implementing new technologies, providing employee training, and conducting customer surveys are important aspects of the Lean transformation, they generally follow the critical step of first understanding and documenting current processes.