Which of the following suggests an organization is on the right track with continuous improvement?

Choosing regular updates to processes and practices as indicative of an organization on the right track with continuous improvement highlights a proactive approach to refining operations and adapting to changes. Continuous improvement relies on the idea that organizations should consistently evaluate and enhance their methods to increase efficiency, quality, and customer satisfaction.

Regularly updating processes and practices suggests that the organization is committed to reassessing its procedures, integrating feedback, and incorporating best practices. This responsiveness not only fosters innovation but also helps in identifying areas that require enhancements or adjustments, ensuring that the organization remains competitive and effective.

In contrast, the other options indicate areas where improvement is necessary. Decreased employee engagement and increased customer complaints signal underlying issues in morale and service quality, respectively. Stagnation in product development points to a lack of innovation and growth, which is contrary to the principles of continuous improvement. Thus, the choice of regular updates as a sign of strong continuous improvement practice is well-founded.